DVT and the American Way

As we approach the holiday season, I am reminded to check the American Way magazine to see if they’ve updated their advice about Deep Vein Thrombosis, aka DVT. My legs are sore from Sundays race, so better safe than sorry. Looks like I’m still in with a chance to win the 100,000 award miles for my letter to the editor last month, after all they have not changed the advice. Here is what I wrote: I’m in 22a of AA 1149, I’ve been here for about 3.5 hours since boarding. The guy in the exit row seat in front, despite … Continue reading DVT and the American Way

Customer service… come fly with me

I’m sat in the restaurant in the Crown Plaza, San Pedro, CA aka Los Angeles Harbour. Across the partition, in the bar, is an American guy, I can’t see him, but he is talking loudly. He said “we founded our business on customer service”. What I want to know is did he “fund” his business for customer service? These are two radically different things as I’ve found out tonight, to my cost. I arrived at the hotel exactly 2-hours after I arrived at the gate for American Airlines AA2246. The flight was scheduled to depart at 7:45, we arrived at … Continue reading Customer service… come fly with me