Medical Billing update

After spending another hour yesterday making calls to try to come to a conclusion over the 2x appointments and treatment I had for my leg wound back in August and early September. I’ve been applying the lessons learned, experience I’ve had resolving my billing for my heart attack, which i close to, but not yet finally resolved. Here are some tweets I sent after getting off the phone yesterday.

Bringing Jobs Back to the USA

As the GOP push through their tax bill, without any transparency, one of the big ticket items is corporate tax breaks.

My opinion is the government are really wasting their time, and our money giving tax breaks, especially to companies to repatriate their overseas earnings, in some kind of swap for jobs. No such thing will happen, sure there will be a few winners here and there, but nothing substantial and certainly nothing overtime.

If the government wanted to do this, they’d have been better creating an incentive program, which gave them tax deductions for each net new job they created, the longer their total employment numbers were up, net new, the lower the tax rate on repatriation would go.

I posted the following on twitter… but in a debate about it today, realized I’d left the link off for the NPR article. Here it is.

Google Pixel trade-in is a scam

and if it’s not, Google should be ashamed how poorly the program is being run.

the google offer – 5-days

I’d exchanged my Nexus 5x phone earlier this year as I’d dropped it and the screen was broken. The replacement 5X showed up in a few days, but I never really spent any time customizing it, and hadn’t even loaded up a few key training apps. When the Pixel 2 was announced I figured I’d upgrade and then set that up with everything. The Pixel 2 had a decent trade-in and I figured as a non-working, semi-retired person that would be good to take advantage of.

The Pixel 2 arrived, and in a separate mailing the trade-in offer. That had the same “promise” that I’d signed up for on the web site, evaluation within 5-days of receiving your phone.

and it’s on it’s way

I sent the phone after taking a full set of pictures, and factory resetting it as instructed. It arrived in Atlanta on October 30th.

I waited, and waited, and waited. On November 17th, I called Google on their (855) 836-3987 number and asked what was the delay? The agent I spoke to helpful confirmed that the phone had indeed been received, but that it hadn’t yet been 14-business days and so no payment was due. Also, although my phone had been received on October 30th, it hadn’t reached the dept. that was evaluating the phones until Nov. 2nd. (thats my problem?)

I waited, and waited, still nothing. On  Wednesday 29th I called Google again via their (855) 836-3987 number and had a terse but direct conversation. They owed me the full trade-in value and as a semi-retired person I could no longer afford to wait for the refund. The agent said she’d escalate and call me back. She did, she said they were backlogged and she’d escalate my case #4-3161000019796.

On Friday, I received this in the mail, they’ll evaluate in in another 10-15 days! It won’t affect the estimate I received??

This program is a shambles. I’m happy for Google that the trade-in has been such a success they are running 45-days(at least) behind on evaluations. It’s also not my fault that the 3rd party they’ve contracted with isn’t performing up to their contract.

As a solid google customer, this is my 3rd google phone, I’m a Google Fiber customer, and was considering switching to Google Fi this month. I can’t in good faith.

 

From Tax to Pariah – Colorado’s TABOR history

One mans crusade to limit Government, what he wanted, how he did it, and what happened. At least Bruce was principled. A great listen, especially on the consequences for the State and Bruce(The Pariah?)

The Taxman Episode 1
The Taxman Episode 2
The Taxman Episode 3

Just checking in…

My disdain for the US Banking system should be obvious to anyone who follows my blog. Their attempts at modernizing, really are just “lipstick on a pig”.

While most countries are looking for ways to get out of the check processing business, and many to avoid it all together, using micro-banking and straight-through-processing to enable both a more effective user experience, and also reduce risk inherent in a real-time banking system. The UK even initially announced an end-date for the use of “cheques” in 2018, although that was later withdrawn. It’s still possible to transfer money between accounts in different banks within the UK banking system almost instantly and within 15-minutes, and for free.

Not so here in the USA. Much to my disappointment, I recently ran out of checks for my Texas FCU. It was the easiest and most effective way to pay some big bills for the construction work we’ve been doing, as well as bills for our wedding. I went online to the FCU and clicked order checks, it took me to an external website, where I was unable to order checks. Turns out the 3rd party had my address from when I first ordered 250 checks back in 2006.

You can’t change the address online, I had to call the FCU, they had to go through the update process and order the checks for me. Sure enough 8-dys later they appeared in my mailbox.

Mobile Ready Checks

Much to my “surprise” the checks have changed, just a little bit. They now include accommodation of the process which allows us to pay cheques in by taking pictures and submitting them on out phones via an app. I’m sure someone is feeling pretty smug, they’ve just invented pig lipstick.

Everything a consumer or non-financial institution does in terms of moving money around depends on the ACH, it’s not just checks, it’s pretty much anything online. Hey, but there’s an eCheck API.

Bloomberg had a good article on America’s addiction to checks back in July, by @kate_robertson – I think though they tackled it from the wrong angle, the reason people are addicted is because they work, and the patchwork of alternatives and restrictions on how they can be used has put them off if they’ve tried them.

My local credit union, Elevations FCU does a pretty good job at working within the confines of the American Clearing House and Federal Reserve straight jackets. Their technology is pretty solid, and their process limits, reasonable. Their mobile app has fingerprint sign-in, a good UI, and access to Popmoney, with useable daily and monthly limit. Their effectiveness and ability to innovate though is still hampered by the “system”.

My Texas FCU, Amplify, so mirrors their roots and seems incapable of escaping them. They started life as the IBM Federal Credit Union in Texas in 1967, and they’ve struggled much like their namesake to move with the times. While they have Internet/Web banking, I’ve had numerous problems and one acknowledged defect between their web and backend systems which frustrated my efforts to avoid paying by checks. They also claim Texas State rules prevent them from allowing various amounts above $1,000 in an out of accounts, especially Home Equity Line of Credit (HELOC) accounts.

Free speech isn’t hate speech

Check out @monkchips’s Tweet: 

James Governor makes an important call to action for the tech platforms, especially Twitter and Facebook. 

#TEDxBoulder2017

I got to attend my first TEDx Boulder yesterday, it was a good mix of both motivational speakers, those talking about lessons they’ve learned from personal experience, and some professional development speakers on the topic of CLIMATE and CHANGE. Overall an excellent way to spend an afternoon and early evening.

I’ve curated my tweets from the event into a Twitter Moment. If you have any questions, or feedback on the subjects, feel free to leave a comment or email the usual way.

You get what you want in Texas

The Austin American Statesman today published a frank review of the Texas rules on disclosure of chemical storage “Information scarce on chemical plant blasts — just like Texas wanted“. I wrote about this issue precisely back in “The Texas Freedom Illusion” and after the “West Disaster” report.

In essence, under the veil of “security”, Governor Abbott has effectively just stopped individual Texans from finding out about these storage facilities, and in the same way as you are much more likely to be shot by a gun owning family member, than a jihadi; you are much more likely to get killed, poisoned, or otherwise impacted by a local company than you are by terrorists exploiting the freely available information.

This regulation was alway problematical and is going to bite ordinary Texans until it is repealed. The idea that people have time to go around to each and every high fenced industrial lots within a mile or so of their home and ask what chemicals they are storing is just nonsense, more so in large cities.

 

The machines are coming – 2049?

It is notoriously difficult to predict the future. I lived my life at IBM, following Alan Kays 1982 aphorism

The best way to predict the future is to invent it

In my career I got many things right, and many things wrong. While Amazon was still a small time bookseller, and Youtube for the most part didn’t exist, it was obvious both business models would thrive. While I couldn’t convince IBM to pursue either of these opportunities with ny success, we demonstrated the technology perfectly. My “Wired for Life
Presentation contains some of my wins, and many of my losses.

It was much easier to build on these, especially the societal impact in my 2003 “Trends and Directions” presentation.  Societal impact is much easier to predict as you can demographic data, current trends and it’s pretty easy to extrapolate. Technology adoption is much harder.

Many of these predictions are not useful, after all who needs  a robot to write high school essays? Many though will continue to fundementally change work and life as we know it.

What they are though is a signal in the way the World Economic Forum predicts the technology will develop, and to some degree it’s a self fulfilling prophecy. Watching this and reading many of the “machines are coming” articles that have been published over the past 5-years, it’s easy to become depressed about the rise of automation, AI, and robots. In a year when the sequel for Blade Runner will finally appear on our screens, there are some key things to remember.

  1. There is no magic, no silver bullet – If they can’t explain it, or worse don’t understand it, they have not invented it. Machine learning is great, but the machines can only learn with the machine learning constraints they have.
  2. Listen to the doubters – Doubt is very different to dismissal. People who dismiss possibility out-of-hand either don’t understand the opportunity and the potential, or are afraid of the change. It’s the doubters who have thought things through and understand the problems and the weaknesses.
  3. Don’t fear automation – If you do, you will be left behind. Learn, adapt, change; if possible work to invent the future By all means be a doubter, don’t be a dismisser.
  4. Find a problem, don’t start with a solution – AI, Robotics, Big Data, Machine Learning, Algorithms, Neural Networks are all speciality fields, grabbing onto them and asking how can we use them isn’t useful. The more specific you can be about a problem that needs solving, the easier it will be to identify the correct technology.
  5. Be Human – the more we automate, the more important human interaction becomes. The more empathy you have for someone who has a problem, the more likely you are to be able to understand how to solve it. Empathy, the arts, sports and human interaction are all fields where robotics and automation are least likely to take over.

More Human than Human – Dr Eldon Tyrell, The Tyrell Corporation

Why “us versus them” is failing America

I hadn’t seen this before, it is well worth listening too and or watching.

Change is hard, everyone is always afraid things will get worse for them personally. That’s why politicians always strive to divide people, the more they can label and brand you as something, the more fear they can install in you about change, the more likely you will cling on to what you’ve got and what you know.

This is why politics is failing the USA, and while it continues this way, America will continue to slip backwards both conceptually and in real wealth terms and everything that flows from that.

See this for more.