Does the Austin Mayor use Cabs?

NYC-Taxi-Drivers-2014-Calendar-9[1]In the fallout from the withdrawal of Uber and Lyft from Austin, following a defeat on Prop-1, Mayor Adler has come up with his 7-point plan to manage the vacuum.

He, along with many others are hoping that Austin is such a jewel in the Uber/Lyft crown, that they’ll soon be back, tail between their legs asking to be allowed to operate in Austin again. I’m not so sure.

This farce could have been completely avoided if Austin, and by implication Mayor Adler, and more importantly his predecessor, Mayor Leffingwell, had actually been planning for the future rather than retrospectively legislating for the past.

What I find staggering about Adlers 7-point plan is that it contains NOTHING that addresses how shitty the current taxi cab service is in Austin. There is nothing magical about Uber and Lyft, or for that matter other transportation networking companies (TNCs).

Instead of focusing on issues which, while valid, are not a major problem, Austin should have renegotiated and mandated the cab companies have to deliver the innovation that the TNC’s have bought to transportation.

I’m sick of getting a cab at Austin Bergstrom airport with a driver in a cab who doesn’t know where the address is; doesn’t understand my accent; and misses the turns that I’ve told him to make; and then says can’t do anything about the fee as its “on the meter”… How about we legislate to make transportation modern and efficient… I could care less if the drivers can’t speak English, or can but don’t understand my English…

There are way too many other many things like this… credit cards… “yeah sorry, my machine isn’t working”…. stinky cars full of trash and worn out seats, worn out suspension, no real ability to feedback or rate the service; no feedback; no drivers ID’s displayed, and buttons clipped all over them… when you get out the car after a disagreement, no way to track or feedback about the service, the list goes on and on…

Author: Mark Cathcart

Formerly an Executive Director of Systems Engineering and a Senior Distinguished Engineer at Dell. Prior to that, an IBM Distinguished Engineer working for the Systems Group in NY and Austin. I’m currently “retired until further notice”.

1 thought on “Does the Austin Mayor use Cabs?”

  1. Yeah, I watched that whole thing go down on FB and was surprised at a lot of folks defending the city’s actions…. I’m not sure they ever ride in a cab. My first thought was “you’ll quickly call an UBER but you’d never ride in a cab and you are bitching about this????” #scratchesheadconfused

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