Government US style

It’s clear that many Americans view “Big government” as a bad thing, it seems though that they are OK with lots of branches of small government, that is ineffective, costly and open to misuse, and often technology challenged.

Given the size of the USA, any government is going to be a big government. With over nearly 320-million people, and almost the largest country in geography in the world, most people clearly are clueless about the scale and the challenges of delivering services in what was the worlds most advanced country. Listen to this 10-second clip from NPR’s Morning Edition today, a piece by Frank Morris of KCUR on the FBI and Apple privacy debate.

Seems to be a pretty widely held view. I heard it on the way back from going to trade-in my state of Texas Drivers License for a state of Colorado Drivers License. I had to drive some 12-miles to Longmont CO, wait in line outside for 30-mins until it opened at 8a.m.; go in and explain to a clerk/assistant/helper what I was there to do, exchange my drivers license and trade-in my state of Texas car plates and register my vehicle with the State of Colorado.

I was helpfully told that I was in the wrong office to register my vehicle, and asked for the relevant ID etc. in order  to get my license. I was given a number of told to wait. When I was called, I spoke with a clerk who was helpful and polite, I glanced over at the desks of the other clerks, you could see from the windows on the PC terminals that they were using dated text mode applications. Credit card processing had to be done by hand, typing numbers in. Questions had to be spoken in English and answered in English, there were no touchpad or tablet interactions. I had to say, outloud, with little privacy my social security number, and after checking my eye sight, and paying I was told to go and wait again.

After a short wait, I was shown a printed version of the questions I was asked, the information I had given, and ask to sign “wholly” within a box at the bottom. If the signature wasn’t entirely in the box it would “invalidate” the application as it couldn’t be scanned in. That done, I went through the take a picture exercise, was given my documents back and told the new license would show up in the mail in 7-10 days.

I left some 70-minutes after arriving. Not bad I guess.

Compare that though to many other Western countries, and many emerging economies, and you get a different picture. Change address in the UK? It’s done online and free. Pictures, signatures and details are held securely centrally.

In the clip above, it’s claimed that the government can’t run USPS, healthcare or anything else. Yet, despite being severely constrained in the services it offers, the US Postal Service is actually pretty dam good, reasonably efficient and pretty cheap. Anyone who thinks that private companies, like FedEx, or UPS and some magic form of new state regulated and/or run service would do better simply isn’t thinking about or is clueless when it comes to understand that scale problem, and the investment needed.

The US Government doesn’t run Healthcare, it never has. It it funds the medicare and medicaid programs. Yes, the US dept. of Veterans Affairs does run medical care and benefits for veterans, given the US has been in a constant state of war of one form or another since 1940, and given the physically size and scale, it is again a pretty decent operation. A good friend of mine, Lee, actually is looking forward to the veterans benefits and healthcare  for the rest of his life. Yes, the VA has its’ problems.

But still, most Americans seem to think it’s better to deal with things “locally” even if that does mean inefficiency, a mistake prone system, lack of privacy, time wasting, out of date technology, duplication, cost and more.

Meanwhile, later this week I’ll be heading to Boulder County to office to register my car; right before I start looking for State of Colorado healthcare market place, trying to resolve the naming error on my City waste management account; filling my taxes with the US Revenue Services and the property taxes with a county in Texas…. and yeah, most Americans have the least amount of vacation time, work the longest hours, and get fewest paid benefits, and things like paid maternity leave. So, no problem waiting online then?

Author: Mark Cathcart

Formerly an Executive Director of Systems Engineering and a Senior Distinguished Engineer at Dell. Prior to that, an IBM Distinguished Engineer working for the Systems Group in NY and Austin. I’m currently “retired until further notice”.

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